We're hiring a Community Lead!
Join a remote team passionate about inspiring, connecting and motivating thousands of women around the world to build confidence and connect through English as a second language.
We're hiring a Community Lead!
An 8-week program to help you lead with confidence, persuade with impact, and finally gain respect at work!
Join a remote team passionate about inspiring, connecting and motivating thousands of women around the world to build confidence and connect through English as a second language.
Applications close 31st August 2025
About Hey Lady!
At Hey Lady!, we empower women to speak up confidently and gain experience communicating in their non-native language (English). Our online community is an ecosystem that supports language learning, personal growth, and peer-to-peer collaboration - all under one roof.
Driven by a collective desire to see women thrive in their non-native language, we celebrate curiosity, foster human connection, and believe in the collective power of women to inspire change. With members from over 140 countries, we’re proof that fluency isn’t just about grammar and vocabulary - it’s about feeling like yourself when you speak English.
We thrive on creativity, innovation, and a team culture that champions fresh ideas and ambitious thinking. If you want a dynamic workplace where no two days are the same, where your contributions truly make an impact, and where you’ll be surrounded by passionate, like-minded women, Hey Lady! is the place to be.
About the Role
Are you a master at connecting people and creating communities that feel like family?
We’re looking for a passionate, results-driven Community Lead to lead our Member Success & Engagement Team - the heartbeat of Hey Lady! Your mission is to foster a vibrant, inclusive, and inspiring space where members connect deeply, grow confidently, and contribute generously.
You’ll oversee daily community operations, lead and mentor a talented team, and drive strategies that boost member retention, participation, and impact. From facilitating connections between members to crafting feedback opportunities that lead to revealing insights, you’ll be the person ensuring Hey Lady! remains the go-to place for women to create a vibrant English-speaking life.
At A Glance
Role: Community Lead (full-time)
Reports to: CEO & Co-founder
Location: Remote
Key Focus Areas:
• Member engagement & retention
• Community operations & events
• Team leadership & coaching
Key Responsibilities
The main duties of the role include, but are not limited to:
Member Experience
• Champion an exceptional community experience across all touch points
• Design and implement initiatives that help members connect and thrive
• Resolve member issues with empathy and efficiency
• Create a culture of peer-to-peer support and contribution
Events & Engagement
• Oversee the planning and execution of community events, workshops, and activities
• Collaborate with internal teams and partners to deliver impactful experiences
• Maintain quality, consistency, and brand alignment in every event
Daily Operations
• Maintain a regular presence in the community and ensure team coverage
• Communicate platform updates, new initiatives, and member feedback clearly
• Identify and act on opportunities to improve workflows, tools, and processes
Team Leadership
• Lead and support a team of Community Managers and Coaches
• Manage workload distribution, training, performance reviews, and team development
• Foster a collaborative, caring, and high-accountability team culture
Retention & Growth
• Drive member retention through proactive relationship building and engagement strategies
• Monitor member feedback, behaviour, and data to identify trends and opportunities
• Enforce community guidelines and support reactivation of past members
Onboarding & Acquisition
• Collaborate with marketing and onboarding teams to support new member activation
• Participate in outreach efforts (e.g., interviews, podcasts, social content)
• Maintain a strong network and identify PR and partnership opportunities
About You
• An energising presence who leads with heart, purpose, and initiative
• A “people champion” who loves seeing others grow and succeed
• An inclusive, hands-on leader who rolls up your sleeves and inspires your team
• Calm under pressure, solutions-focused, and highly organised
• Confident juggling priorities in a fast-paced environment
Skills & Experience
• 5+ years in community management or related leadership (online preferred)
• Proven ability to build meaningful relationships with diverse stakeholders
• Strong interpersonal and communication skills
• Skilled in analysing member behaviour using Business Intelligence tools (e.g., Metabase, Google Analytics)
• Excellent organisation, time management, and attention to detail
• (Preferred) Remote work experience
• (Preferred) Experience learning or speaking a second language
Does this sound like you? We'd love you to apply!
How To Apply
1. Read this job description in detail to confirm suitability for the role
2. Complete the application form (allow 20-30 minutes to provide extended answers)
3. Upload your CV. At the end of the application form, you will be asked to upload your CV.
4. If you have questions, email [email protected]
Applications close 31st August 2025.
