Terms & Conditions

Speak English With Ease Program

Cancellation Policy

We have a strict cancellation policy

If you cancel 7 or more days before the start of the program you can choose to reserve a place in a future Speak English With Ease Program at no additional cost or receive a 100% refund.

If you cancel within 72 hours (3 days) before the start of the program, you can choose to reserve a place in a future Speak English With Ease Program at no additional cost or receive a 50% refund.

If you cancel after the start of your program, no refund available.

Missed Classes Policy

The Speak English With Ease Program runs for six (6) consecutive weeks. Please mark your Fluency Group Session times in your calendar and attend each session.

If you miss a Fluency Group session, it is important to note:

1. We do not offer ‘make-up’ sessions, nor do we offer compensation for missed sessions.

2. We may be able to provide you with a recording of the classes you miss, however, because the classes are practical and focus on your participation in small group discussions, it will not offer a complete substitute for you being there.

3. Your coach will send you the workbook or any materials from the session so that you can catch up on what you missed in your own time.